Find the answers to all your most frequent questions here: ordering, delivery, shipping, or even French manufacture of all your hair accessories? The Valérie Valentine teams answer all your questions. If in doubt, contact us directly via our contact form.
1. MANUFACTURE OF JEWELERY AND HAIR ACCESSORIES
All the brand's accessories are created and made from noble materials: skins and leathers carefully selected from our French supplier, silk satin and velvet, banana fiber, and of course Swarovski® pearls and crystals.
All the head jewelry and hair accessories or small leather goods of the French designer brand are made in France: they are made in its Parisian workshops. The craftsmen of the luxury House have been working every day, and for many years, in the making and assembly of these: they perfectly master their know-how.
French quality is therefore there.
Like any piece of craftsmanship, our accessories are entirely handmade.
Despite all the care taken in their realization and a completely normal use on your part, you may have to return your part to us for repair: drop it in our Parisian store or return it directly to our manufacturing workshops. , we will perform this repair free of charge.
2. MY ACCOUNT
If you have a problem accessing your account, first of all:
- Check that the e-mail address entered is correct
- Check that your customer account exists with the e-mail address you entered
If everything is correct, you can then request to reset your password by clicking on the "forgot password" button. Then create a new password by following the link sent to you in the password reset email. If, despite these tips, the problem persists, please contact us by e-mail at email@example.com or by phone at 01 43 55 44 45 (during the opening hours of our workshops).
To unsubscribe from our newsletter, nothing could be simpler: just click on the link at the bottom of each newsletter!
Or contact our customer service by e-mail at firstname.lastname@example.org or by phone on 01 43 55 44 45 (during the opening hours of our workshops): we will take care of unsubscribing from our newsletter for you.
You can order from our website, by consulting it from a computer (PC or Mac), from your tablet or from your smartphone:
- Select the items of your choice from our selection of jewelry and hair accessories: hairbands, hairclips, scrunchies, brooches, key rings or even barrettes and hairpins. All you have to do is add your favorite products "to the basket", when you are on an item page. You can also add them quickly, from our different "ACCESSORIES", "WEDDING" or "OUTLET" collections, using the "Express Purchase" feature.
- When you have finished shopping, click on the "Shopping cart" button, located at the top right of your screen.
- Identify yourself or, if this is your first visit, register by creating a customer account, which will allow you to easily and quickly access your personal information, history, order tracking and favorite products.
- Fill in your information and choice of delivery method: click & collect with in-store collection from our Parisian store, Colissimo delivery or delivery by Mondial Relay (different price and availability depending on the delivery country).
- You then arrive on the online payment page, select your payment method (Visa, Mastercard or American Express credit card, or Paypal payment) and finalize your order!
You just have to let yourself be guided.
If this is your first order on our site, or even your first online order, you can of course call on our customer service team, who can help and guide you through finalizing your order. He can also advise you on the choice of your hair accessories if you have any doubts.
Call our teams and our customer support on 01 43 55 44 45 (during the opening hours of our workshops), who will follow you step by step in the validation of your order. Note: you will need to provide your credit card number (if this is the chosen payment method), but don't worry, the information you provide us will obviously never be recorded.
If you want to differentiate yourself and have your totally unique made in France hair accessory realised, it's easy.
Contact our customer service by e-mail at email@example.com or by phone on 01 43 55 44 45 (during the opening hours of our workshops): our teams will be happy to assist you in this four-handed creation, and will guide you in the best possible way in the choice of materials, colors, shapes and ornaments, according to your tastes and your style.
This service is available for any original creation: whether it is a wedding head jewelry or a hair accessory for everyday wear.
Throughout your browsing, the padlock symbol is present in the address bar of our website and online store. This indicates that your connection is encrypted and secure. Authorization servers are then consulted in order to verify this data and prevent abuse and fraud. SSL encryption technology helps ensure the security of the information you provide during the banking transaction and payment.
All transactions on the valerievalentine.com website are carried out in euros. In order to pay and finalize your order, different payment methods are available: Visa, Mastercard or American Express credit card. But also payment with Paypal, in cash or in 4 instalments.
The transaction is made on the secure platform of the Société Générale banking establishment, using the Sogenactif online payment solution. This solution is based on the secure technical platform 3D secure, so that no banking information about you will pass through our online store. Only Société Générale has your confidential information (card number, validity date, etc.), which is inaccessible to third parties.
The invoice for your order is sent to you (by e-mail to the address you entered in your account, or when creating your guest account) with a summary thereof. A duplicate invoice can be downloaded and / or printed in your customer area.
Unfortunately, this payment method is not available for our online store. (On the other hand, it is quite possible in our store located in Paris).
Our teams nonetheless work hard to offer you new payment methods as often as possible.
When validating your order, a pre-authorization is requested from your bank. In the event of an unfavorable opinion, we refuse your order and do not process it. For more information, please contact Maison Valérie Valentine customer service by phone at +33 (0) 1 43 55 44 45 (non-premium rate call).
5. DELIVERY & ORDER TRACKING
Any order for a product in stock is prepared and shipped within 24 hours (except for orders placed on weekends and holidays).
Since Valérie Valentine is a French Maison that produces its hair accessories in an artisanal way, those in your order may not be in stock (we ban over-production and therefore over-consumption). We therefore allow ourselves an additional period of up to 5 working days maximum for their preparation, then for their shipment.
In all cases, your package will travel under the guarantee conditions and delivery times provided by Colissimo, Chronopost, UPS, DHL or Mondial Relay, depending on the mode of transport you have chosen when placing your order. For a withdrawal in store, the delivery times are a maximum of 2 working days, once the parts and accessories are available in stock.
You can follow the shipment, the progress and the delivery of your parcel thanks to the follow-up emails which are sent to you, and which include the tracking numbers of your package. Do not hesitate to open your spam / junk mailbox and / or add the e-mail address firstname.lastname@example.org in your address book, to make sure you receive our communications.
You can also find this information from your customer account.
6. RETURNS & REFUNDS
You have a period of 15 days after receipt of your order to return any accessories that do not satisfy you completely, against reimbursement. Please note that hair accessories and pieces whose label has been detached or which have been visibly worn cannot be the subject of any return or refund.
Yes, the costs for returning the accessories that you have ordered and which do not suit you are covered by Valérie Valentine. You can therefore order with complete peace of mind.
1 - Make your request
You can register your return request on our website, in your "My account" area, from the history and order details tab.
2 - Follow the steps
- Select the order concerned by a return of one or more products.
- Check the product (s) to return.
- Explain to us the reasons for your return.
- Click on "request a return".
When our shipping and order management teams have validated your return request, they will send you a shipping label so that you can return the selected hair accessory (iess) to us, without cost for you.
3 - Send
Stick the return label provided by our customer service to your package: you don't have to pay anything, everything is taken care of! All you have to do is drop it off at the Mondial Relay point or post office of your choice, depending on the return method selected!